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Shipping/Policies

 

Shipping Price Calculation

Shipping prices are calculated by total weight of the order. We offer several flat rate options for 1-3 lbs, aside from our flat rate options shipping rates are calculated via real time USPS/FEDEX rates. If you have questions regarding shipping rates on your order please contact us at valhallatoyshop@gmail.com 

Return Policy

Orders Returned to sender: PLEASE DOUBLE CHECK SHIPPING ADDRESS.  If an order is returned to sender and the items/packaging are damaged due to customer error and the customer wants to cancel the order, we will only refund 50% of the total order cost, to include shipping. If the items/packaging are damaged, we will contact the customer to see if the items are acceptable or not. If the customer still wants the order there will be an additional shipping cost (the same amount originally paid). If the customer want to return the items upon receiving them we will still only refund 50% of the order cost. Please double check your shipping address as we can change it before the initial order is shipped. 

Not all purchases are going to be perfect. As hard as we try, things may not always arrive as expected; with that in mind we offer a 7 day return policy from the date of delivery meaning you have 7 days to initiate a return with us. ALL SALES ARE FINAL on items purchased on sale, promotion, discount codes, and/or clearance. If you wish to return an item, please contact us through your account or by email at valhallatoyshop@gmail.com and include your order number in the subject line. If it is in within the return period we will send you a return label so you can send the item back to us. Once we have received the item(s) and have inspected them to ensure they have not been opened, that it is the correct item, and ensure that the item and/or the packaging has not been damaged we will initiate the refund within 24 hours of the point inspection.

 

Steps for a return: We ask that you please package the item in a similar way in which it was shipped from us as to mitigate the risk of damages while in transit.  

1. We will email you a shipping label.  

2. Once we receive the item it will be inspected for damages to the packaging, ensure it is the correct item and to ensure the item hasn't been opened.  

In this phase, we also compare the item to the photos taken during the packaging process.

3. As long as there are no damages to the item or its packaging and it hasn't been opened we will initiate the refund within 24 hours of inspection.

* If the item or its packaging is damaged or shows signs of being opened, the item will be returned to you and no refund will be issued.*

Large Item/Multiple Item Order

With some multiple item orders, in order to package the item safely we may break the order into multiple orders. This will not cost you any extra shipping charges. We pride ourselves on packaging items safely so they are not damaged during shipping, so if we believe it is necessary to break the order into multiple packages to protect them we will notify you via email.

Forwarding Addresses

Customers using forwarding addresses : We only accept responsibility for the items arriving at the address provided at the time the order is placed. If your forwarding service fails to deliver the items or the items are delayed we will not issue refunds or replace the items for any reason.  

  What if the Delivery Service Damages the outer box and my item? 

If the delivery service (FEDEX, USPS, etc.) damages the outer box which leads to the item or it's packaging being damaged, we recommend the customer initiate action/contact the delivery service to resolve the issue . Valhalla Toys will not take responsibility for damages made by delivery companies. 

Unopened Items

The packaging must be in the same condition as when initially received. We take pictures of each item as it is packaged for shipping and the picture is kept on file as a reference in the event of a return. We will not accept a return if the item's packaging is not in the same condition as it was when it was shipped to the customer.

Opened Items

Opened items are not eligible for returns. this includes but are not limited to:
Items that have been opened or removed from the packaging
Items that have visible indications that the packaged has been opened
Opened cases that are no longer factory sealed

Funko Products with a Chase/ Variant

We will not accept returns on any Funko purchases if there is a chance for a Chase/Comic Book/Variant/etc. in the line. There is always a chance that when ordering multiple Funkos from a line with a Chase/Comic Book/Variant/etc., that the customer may receive all commons.

What does standard grade mean?

Most products arriving at our warehouse are in Standard Grade condition, meaning they are fresh out of the case with only very minor issues such as light scrapes, rubbing, dings, dents, or hairline creases. These issues don’t take away a significant amount from the overall value of the packaging and are suitable for the majority of in-box collectors, opening.

What condition is the packaging of the items on our website?

Our products meet the in-box collector standard for most collectors. This means there will not be moderate or significant flaws to the packaging unless specifically noted in the items description. We will not sell you items with severely creased packaging, or significant corner damage or any other significant flaws. We take pride in being able to offer our customers high-quality packaging. As in-box collectors for over 10 years ourselves, we have fallen victim to stores selling us severely damaged items and/or shipping items poorly which resulted in us receiving severely damaged packaging. While we can’t control damages that may occur during the shipping process , we promise to never ship an item that does not meet our high personal and professional standards.The only exception to this standard may occur in the selling of vintage toys (I.e. Original Star Wars, G.I. Joes, Ninja Turtles) we will provide actual photos of these items so you can see exactly what you are getting. This is because of the age of the items and they may not meet the same standard as our new items.  

How we ship.

We ship all items in boxes bigger than the item(s) being shipped to ensure there is adequate space for packing materials. We take pride in protecting items and use packing materials to protect the item in transit in an attempt to mitigate the risk of damages occurring during the shipping process. We typically take 3-5 business days for processing and handling.